Change or reset your password

Forgotten your password or having trouble logging in?

We’ve been there. Time for a reset

Reset your password

Desktop or Mobile browser

1. Go to the Reset password page
2. Enter the email address you use for Kera
3. Click Send reset link

You'll be emailed a link to reset your password.

If you’ve requested the reset link more than once, make sure you're using the right email address. You may also need to disable your email service’s link preview (e.g. Outlook) or mail-scanner feature, which could cause the link to expire before you open it. 

Change your password

If you know your current password, and want to change it:

Desktop or Mobile browser

1. Go to Account ->Personal Info 
2. Next to Password, click Edit
3. Enter your current password
4. Enter and confirm your new password
5. Click Update password

Create a password to log in directly

If you created a Kera account by connecting to Facebook, Google, you weren’t required to create a password. But you also have the option to log in directly by creating a password. Here’s how:

1. Log out of your Kera account
2. Follow the steps above to reset your password