How do I know if an email or website is really from Kera?

If you receive an email or are directed to a website that looks like Kera but asks for confidential information, be cautious. When in doubt, always start at the Kera home page. Type https://www.kera.com.mt  into your browser and go from there.

Identify fraudulent emails and websites

Fraudulent emails often include the Kera logo and a fake Kera address in the "From" line.

Fraudulent emails might also contain text taken from real Kera emails.

By making an email seem real, fraudsters hope to trick you into providing personal information that we would never ask for. Here are some signs to help you tell the difference:

Check for legitimate links

Fraudulent emails can contain links to fake Kera web pages that try to steal your information. Don’t click links in any email that you’re not sure about.

A real link to Kera will begin with https://www.kera.com.mt or a country-specific URL like https://it.kera.com.mt  If you click a link that takes you to a page that looks like Kera but doesn’t start with this address, it’s a fraudulent page and you should close it. 

Check for official Kera domains

Fraudulent emails often come from domains that may appear similar, such as @kera.com.mt or However, legitimate emails from Kera will only come from the following domains:

@kera.com.mt

***List will update periodically 

If it's not sent from one of these addresses, it’s not from Kera.

Check the website address

Pay special attention to misspellings of Kera’s name. If Kera is misspelled in the website address, the website is fake.

Check for a lock icon in your browser

You can tell if a website is secure by looking for a lock icon in your browser’s address bar. All Kera websites and/or affiliates will show this icon. If this icon isn't in the address bar, your connection to the website isn’t secure, and you shouldn’t enter any personal information.

Be wary of threatening tones

Fraudulent emails and websites often have an urgent tone and threaten account suspension if you don't click a link or provide certain information immediately.

If it’s truly important, you’ll usually find more information in your Kera dashboard. If you have any doubt about an email’s authenticity, log in to your account and go from there.

Report fake websites to Kera

If you believe you've encountered a web page designed to look like Kera, let us know by reporting the website’s URL at [email protected] .

 If you've interacted with a fraudulent site or are concerned about the security of your account, contact us: [email protected]